Privacy Policy

Who We Are

Beau and Elliot is a brand name of Navigate Ltd and at Navigate Ltd we are committed to maintaining the trust and confidence of our visitors to our website. The purpose of this policy is to explain to you how we control, process, and handle your personal information while browsing or using this website. If you do not agree to the following policy you may wish to cease viewing/using this website.

For simplicity though this notice, ‘we’ or ‘us’ means Navigate Ltd and its brands.

By accessing, browsing or otherwise using the beauandelliot website, you confirm that you have read, understood and fully agree to this privacy policy.

Types of data we collect

We may collect your personal data so we can recommend items of interest and to tailor your shopping experience with us.

Your personal data is collected when:

• You visit our site
• Set up an account with us.
• Use your account to make online purchases
• If you make an online purchase and check out as a guest (only transactional-based data will be collected)
• When you engage with us on social media.
• If you contact us by any means with queries, complaints etc.
• If you enter a prize draw or competition.
• When you sign up to our newsletter.
• If you comment on or review any products.

Data we may collect:

• Your full name and title.
• Billing / Delivery Address
• Date of birth
• Gender
• Contact numbers
• Email address
• Orders & receipts
• For security we will also keep an encrypted record of your login password.
• Details of your shopping preferences.
• Social media account details.
• Device information.
• Cookie information. (See cookie policy below)
• IP Address.
• Your location
• Your payment card details. When you make a payment, sophisticated Secure Sockets Layer (SSL) technology encrypts your credit/debit card number and order information as it is sent which means than it cannot be read by anything other than the secure server receiving it.

How and why do we use your information

How can we give you the best possible customer experience? The answer to this: with the data we have collected from you this is combined so we are able to offer you promotions and products that are most likely to interest you, giving you the best possible customer experience on our online store.

Why we use your personal data? This is used to process your orders that you make using our website. To respond to any queries, refund request or complaints.

How long will we keep your personal data

For as long as you have an account with Beau & Elliot we will hold your information so we will be able to provide the relevant goods to you. How long we keep your data depends on several factors:

• Whether there is a legal/regulatory reason for us to keep it.
• How old is it.
• If we need it to protect you or us.

Cookies

We use cookies on this website to provide you with a better user experience. We do this by placing a small text file on your device / computer hard drive to track how you use the website, to record or log whether you have seen particular messages that we display, to keep you logged into the website where applicable, to display relevant adverts or content, referred you to a third party website.

Some cookies are required to enjoy and use the full functionality of this website.

We use a cookie control system which allows you to accept the use of cookies, and control which cookies are saved to your device / computer. Some cookies will be saved for specific time periods, where others may last indefinitely. Your web browser should provide you with the controls to manage and delete cookies from your device, please see your web browser options.

What happens if I disable cookies?

This depends on which cookies you disable, but in general the website may not operate properly if cookies are switched off. If you only disable third party cookies, you will not be prevented from making purchases on our sites. If you disable all cookies, you will be unable to complete a purchase on our sites.

Cookies we use:

To ensure that we deliver a seamless service and engaging online experience for the content that our customers request via their browsers our site utilises the functionality provided by ‘cookies’. We have listed all the information associated with this functionality.

For further assistance, please see managing cookies.

Cookies were audited on 21st September 2018

Cookie Categories

Strictly Necessary
Required to ensure that the website functions correctly, and ensures access to services that have been requested by the visitor.

Performance
Used to measure and monitor the website by collecting anonymous visitor information.

Functionality
Cookies of this type remember actions to manage and improve the visitor’s online experience.

Targeting
These cookies concern visitor habits and browsing activity which can be used by third parties to tailor advertising to your activity or interests.

Mailing Lists

In order for us to promote our products we may send you emails with information on our products that we feel may be of interest to you, unless you have asked us not to.

We use a third-party provider, MailChimp, to deliver our newsletter. We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our e-newsletter. For more information, please see MailChimp’s privacy policy. You can unsubscribe to general mailings at any time of the day or night by clicking the ‘unsubscribe’ link at the bottom of any of our emails.

We may share your personal data with trusted third parties. Examples of categories of third parties who we may share your data with:

Delivery couriers: For us to enable you to receive your goods, we work with a number of delivery partners. We will only provide the information they need ensure delivery of your items.

Payment Processing: We only work with trusted third party payment processing provider’s in order to securely take and manage payments.

Access to your personal information

Under the GDPR you have rights over your information:

• The right to be informed about what we do with your information. This Privacy Policy will keep you informed about how we use this information.
• The right to access your information. You can request access to your personal information and how we process it.
• The right to rectification: If you think your personal information is inaccurate and needs to be completed, the easiest way to do this is to log on to My Account.
• The right to erasure: This is sometimes called “the right to be forgotten”. In specific circumstances (if you withdraw consent) you can request for us to stop holding your personal information.
• The right to restrict or object to processing: You can ask us to stop processing your information or ask for us to limit the ways in which we process this information.
• The right to data portability: You can ask us to move, transfer or copy your information so that you can use this information in a different service.
• The right not to be subject to automated decision-making including profiling: You can do this easily through unsubscribing at the bottom of our emails, updating your
  preferences in My Account.

How to Contact Us

Please feel free to contact us about any questions you may have with regards to our Privacy Policy or the personal information we may hold about you:

Telephone: 01279 653 249

Or write to us at:

Data Protection Officer
Navigate Ltd
Kenburgh Court
131 – 137 South Street,
Bishops Stortford
Hertfordshire
CM23 3HX

Changes to this Privacy Policy

Changes to this Privacy Policy:

If we make changes to this notice we will notify you by updating it on our website.

Last updated September 2018.